Shipping Policy

At The Labubu, we want your order to reach you safely and on time. We carefully prepare every order before it is shipped and provide customers with the necessary order information once their package is on its way.

Order Processing

Orders are normally processed within 1–3 business days after payment has been successfully confirmed. Orders placed during weekends, holidays, or busy promotional periods may require additional processing time.

Once your order has been prepared and shipped, you will receive shipping information when tracking is available.

Shipping Time

Delivery times may vary depending on your location and the shipping method available for your order.

Most orders are expected to arrive within 5–10 business days after processing. Please keep in mind that delivery times are estimates and may be affected by factors outside our control, including carrier delays, weather conditions, holidays, or customs processing.

Shipping Areas

We currently accept orders for customers in different locations. Available shipping options and delivery times may vary depending on the destination entered during checkout.

If you are unsure whether we can deliver to your location, please contact our support team before placing your order.

Shipping Costs

Shipping charges, if applicable, are calculated during checkout based on the delivery destination and available shipping method.

Any shipping costs shown at checkout will be displayed before you complete your purchase, so you can review the total order cost before payment.

Order Tracking

Once your order has been shipped, tracking information may be provided so you can follow the progress of your package.

Please allow some time for tracking information to become active after the carrier receives and scans your package. If tracking does not update immediately, this does not necessarily mean there is a problem with your shipment.

Delayed or Missing Orders

Although we work to process and ship orders as quickly as possible, delivery delays can sometimes occur. These may be caused by carrier issues, incorrect delivery information, severe weather, holidays, customs procedures, or other unexpected circumstances.

If your order has not arrived within the expected delivery period, please contact our support team with your order details so we can help you check the shipment status.

Incorrect Shipping Information

Customers are responsible for providing accurate delivery information when placing an order. Please carefully check your name, address, phone number, and other shipping details before completing your purchase.

If you notice an incorrect shipping address after placing your order, contact us as soon as possible. We will try to assist you before the order is shipped, but changes cannot always be guaranteed.

Damaged Packages

If your package arrives damaged, please contact our support team as soon as possible. We may ask you to provide photographs of the package and the items received so the issue can be reviewed.

Keeping the original packaging may also be helpful when resolving a shipping-related problem.

Contact Our Support Team

If you have questions about shipping, delivery times, tracking, or your order, our support team is available to help.

Location: Los Angeles, California, United States
Phone: +1 323 746 5737
Email: support@thelabubuo.com